Key Performance Indicator (KPI) Improvement Coaching

Efficiency is doing things right; effectiveness is doing the right things: What gets measured gets managed.

Peter Drucker

Do you wish you had a better understanding of how to drive increased profit, cash flow and ultimately business value?

What is involved?

First we work together to establish the key drivers in your business. These may be financial, e.g. gross profit margin or average annual customer spend, or non-financial e.g. customer satisfaction ratings.

Then we teach you how to measure each KPI and track them via a cloud based performance dashboard. We like to limit the number of KPIs you’re monitoring to the most important ones (the ones that will make the most powerful difference to your business).

Once you’re confident measuring each key driver accurately, we’ll work with you on a monthly basis to form a tactical plan that includes all of the business processes and behavioural changes needed to improve your results. It’s remarkable how simple changes to your business processes can improve your key drivers. What you measure you can manage

The KPI Improvement Process

Benefits of our KPI Improvement Service:

• Set sensible targets for improving 3-5 critical KPIs fundamental to the business
• Streamline and establish the processes that will improve your KPIs
• Increased efficiency and productivity
• Clarify performance expectations with your Team
• Manage your Team more effectively, manage by fact
• We’ll encourage you to be accountable for your goal achievement
• Be inspired to work less in the business and more on it
• Gain access to our collective wisdom, our systems, products and services
• Gain better understanding of how your business operates
• Increase your ability to make effective strategic decisions

Any time is the right time to start working on your KPIs. It’s easy to put this in your ‘too busy basket’ but investing a little time each week could pay big dividends, improving both your business performance and personal life.

It’s remarkable how simple changes to your business processes can improve your business performance.

Contact us today to see how we can help you establish, measure and improve your KPIs